IT Service Desk Analyst

About the role

Customer-focused IT Service Desk Analyst providing first/second-level support to internal employees; troubleshoot Windows, Office 365, VPN, hardware/software/connectivity; document in ServiceNow; manage AD accounts; deploy via endpoint tools. Remote, must cater to PST, contract w/ potential extension, $29/hr.

Requirements

• Previous Service Desk or Desktop Support experience
• Microsoft Windows corporate environment experience
• Office 365 administration and troubleshooting
• Active Directory user administration
• ServiceNow experience
• VPN connectivity support
• Strong troubleshooting/diagnostic skills
• Strong customer service mindset

What you'll do

• First/second-level technical support to internal employees
• Troubleshoot Windows, Office 365, VPN, hardware, software, connectivity
• Support users via phone, chat, Slack
• Document incidents/resolutions in ServiceNow
• Manage user accounts/security groups in Active Directory
• Deploy software/updates via endpoint management tools
• Install/maintain hardware, software, peripherals
• Create/improve knowledge base documentation

Where this was posted

• LinkedIn

  last seen 2mo ago
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