IT Service Desk Dispatcher

About the role

Accesstec provides IT staff augmentation and nationwide onsite support for healthcare organizations and enterprises. Looking for a Dispatch Technician who thrives on organization, communication, and keeping IT projects moving smoothly. This role is more than ticket routing - manage dispatch queue, coordinate subcontractor techs, project managers and clients.

Requirements

• Extensive IT background
• Experience in dispatching, ticket management, or project coordination
• Strong organizational skills
• Based in CST timezone

What you'll do

• Monitor and manage inbound IT service requests and project tasks
• Coordinate subcontractor techs nationwide
• Communicate with technicians and clients
• Escalate issues proactively
• Report to project managers

Where this was posted

• LinkedIn

  last seen 2mo ago
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