IT Specialist

About the role

IT Support Specialist delivering secure technology experience for IXOPAY employees; full-time remote; no specific years required; sponsorship not mentioned

Requirements

• Experience in IT Support/Help Desk/Service Desk role
• Hands-on experience supporting macOS and Windows
• Experience troubleshooting hardware/software/SaaS/connectivity/user access
• Experience with IAM, SSO, MFA, user provisioning
• Familiarity with Google Workspace, Microsoft 365, Slack, Atlassian
• Experience with ticketing systems like Jira Service Management or ServiceNow

What you'll do

• Triage and resolve IT support requests via Jira, Slack, email
• Diagnose hardware/software/application issues
• Manage IAM in Okta including SSO and MFA
• Administer SaaS platforms
• Support employee onboarding/offboarding
• Configure and deploy laptops and peripherals
• Support device management via Microsoft Intune

Where this was posted

• LinkedIn

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