IT Support Associate

About the role

NYC onsite entry-level IT Support Associate; $95K-$125K. Requires support background, M365/Windows familiarity, and genuine hands-on generative AI tool use to solve real problems.

Requirements

• 1-3 years IT support
• Working familiarity with Microsoft 365 and Windows and/or macOS
• Genuine hands-on generative AI tool experience (Claude, ChatGPT, Copilot)
• Systems thinking and recurring problem prevention
• Strong written/customer communication

What you'll do

• Onsite NYC desktop support
• Administer M365, Entra ID, Intune and Conditional Access
• Own onboarding/offboarding and improve or automate it
• Use AI tools daily for support and documentation

Where this was posted

• Indeed

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