Junior Help Desk Support Agent

About the role

Remote Tier 1 IT support role serving as first point of contact for users needing technical assistance, account support, and access management. Troubleshoots issues, manages credentials/authentication requests, documents and routes incidents. Bilingual English/Spanish support is an important part of the role.

Requirements

• Associate degree in IT/CS/Business or equivalent experience
• At least 2 years Help Desk/Service Desk/Technical Support experience
• Hands-on account administration: password resets, unlocks, credential support
• Bilingual English and Spanish proficiency valued
• Preferred experience with IAM platforms such as AIMS, PAS

What you'll do

• Provide Tier 1 technical support via phone, email, ticketing
• Verify identities and perform password resets/account unlocks
• Process soft/hard token requests
• Triage and route incidents
• Administer user accounts
• Provide English and Spanish language support

Where this was posted

• LinkedIn

  last seen 2mo ago
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