Manager, Customer Success (North America Enterprise)

About the role

Manager, Customer Success leading North America Enterprise CSM team - NRR/GRR ownership, coaching senior CSMs, escalation executive sponsor.

Requirements

• 5+ years leading/scaling/mentoring high-performing CS or Account Management teams with $100K+ accounts
• Deep enterprise SaaS customer success experience
• NRR/GRR ownership experience

What you'll do

• Lead, coach, and elevate a team of senior CSMs on enterprise accounts
• Own NRR/GRR targets and build proactive intervention strategies
• Coach senior talent on account mapping and executive relationships
• Use data to forecast churn risk and optimize portfolio distribution
• Serve as strategic bridge between team, Product, Sales, Leadership
• Act as executive sponsor for high-stakes escalations

Where this was posted

• LinkedIn

  last seen 2mo ago
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