Manager, Customer Support

About the role

Manager, Customer Support at PetDesk. Remote, full-time, $94,000-$106,000 a year.

Requirements

• 5+ years in customer support or customer experience, preferably B2B SaaS
• 2+ years people leadership managing a frontline support team
• Track record improving CSAT, FCR, response times
• Hands-on Zendesk workflows, reporting, automation
• Strong analytical skills
• Excellent communication
• Experience leading change incl. AI and automation

Where this was posted

• Indeed

  last seen 3h ago
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