Manager, Customer Support (Senior Care)

About the role

Manager, Customer Support leading a team of Solutions Analysts - coaching, day-to-day operations, process improvement, project management for systems changes.

Requirements

• Experience leading a customer-focused support team
• Entrepreneurial, energetic approach
• Passion for delivering excellent customer experiences
• Project management for process/tools/systems improvements

What you'll do

• Lead and inspire a team of Solutions Analysts
• Oversee day-to-day team operations
• Provide coaching and mentoring
• Ensure effective processes for consistent service quality
• Act as project manager for process, tools, and systems improvements

Where this was posted

• LinkedIn

  last seen 2mo ago
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