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Onboarding Team Lead at Playlist · Remote · JobPilot

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Onboarding Team Lead

Playlist

$86,475 - $105,000

United States (Remote)

Full-time

onboarding strategy training program design Learning Management Systems customer relationship management team management escalation handling product documentation virtual training delivery

Apply on LinkedInSeen 2mo ago · first found Aug 14, 2026

About the role

Orchestrate comprehensive onboarding strategies, designing and delivering dynamic learning experiences. Ability to onboard and effectively manage a small team of Onboarding Specialists. 5+ years customer service, training, or client-facing experience required. Base salary $86,475-$105,000.

Requirements

5+ years customer service, training, or client-facing experience
Proven training program design and delivery experience
Ability to manage a small team of Onboarding Specialists
Advanced LMS and virtual meeting platform proficiency
Strong analytical and communication skills
Comfort with Microsoft Office and video conferencing tools

What you'll do

Orchestrate onboarding strategies and learning experiences
Develop custom learning paths with the training team
Partner with Product teams on customer requirements
Build customer relationships as a trusted advisor
Serve as primary escalation point for onboarding specialists and franchisee partners
Capture customer insights to refine onboarding processes

Where this was posted

LinkedIn
last seen 2mo ago
View on LinkedIn

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