Remote Customer Service Team Leader

About the role

The Remote Customer Service Team Leader helps coordinate and support a distributed customer service team while maintaining efficient workflows and consistent service standards.

Requirements

• Previous customer service, contact center, call center, client support, or team leadership experience
• Strong leadership, coaching, and interpersonal communication skills
• Comfortable working with customer service platforms, CRM systems, and performance reports
• Experience leading or supporting a distributed team is preferred

What you'll do

• Coordinate daily activities, priorities, and workflows for remote customer service representatives
• Provide guidance and support to team members handling customer inquiries
• Assist with escalated customer situations
• Monitor support queues and workload distribution
• Provide coaching and feedback to team members
• Review customer service activity and identify recurring issues

Where this was posted

• LinkedIn

  last seen 2mo ago
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