Remote RN- Call Center Supervisor

About the role

Call Center Supervisor role supporting a biotechnology client (Inizio Engage). What do you need for this position: Current LPN, RN or Pharmacist license. 2-3 years supervising within a Call Center. Base pay $52K-$97K/year.

Requirements

• Current LPN, RN, or Pharmacist license (required)
• 2-3 years supervising within a Call Center, Team Lead or Supervisor role
• General understanding of call management systems e.g. CentreVuSupervisor
• General understanding of call center operational metrics and KPIs
• Outstanding customer service, communication, and interpersonal skills

What you'll do

• Supervise call center staff and call floor operations for a biotechnology client
• Coach team members, conduct performance evaluations, new hire interviewing and training
• Monitor inbound/outbound calls for script adherence, adverse events, HIPAA compliance
• Analyze call metrics and productivity reports
• Ensure client KPIs and service levels are met

Where this was posted

• LinkedIn

  last seen 2mo ago
  View on LinkedIn