Seasonal Customer Service Supervisor (Graphic Design Experience Required)

About the role

Act as the direct supervisor for your team of 30 Assistants and 2 Specialists. Partner with CS Shift Managers to monitor live phone queues. Seasonal role requiring flexible/variable schedule including weekends during peak season.

Requirements

• 1+ years supervising a team in fast-paced customer service, tech support, or production
• 3+ years customer service experience (eCommerce preferred)
• comfortable learning Adobe files and print defects
• Salesforce Lightning and Google Suite reporting experience
• flexible schedule including weekends

What you'll do

• Supervise a team of 30 assistants and 2 specialists
• Monitor live phone queues and real-time channels with CS Shift Managers
• Partner with Print Quality Supervisor on technical guidelines
• Manage seasonal onboarding and nesting
• Monitor case data in Salesforce and report metrics
• Handle escalated customer/print issues

Where this was posted

• LinkedIn

  last seen 2mo ago
  View on LinkedIn