(Senior) Customer Success Manager

About the role

Adjust (Senior) Customer Success Manager based in Beijing onsite or Shanghai hybrid. Owns client success, product adoption, satisfaction, renewals, consultative selling, upsell, usage health, product feedback, and Salesforce forecasting. Requires 3-8 years client-facing experience in SaaS/AdTech or related fields, quota/retention results, and fluent English and Chinese.

Requirements

• 3-8 years client-facing experience in Sales, Account Management, or Customer Success in SaaS, AdTech, investment banking, or consulting
• Track record of sales quota or retention goal achievement
• Consultative selling and negotiation
• Fluent English and Chinese
• Familiarity with Salesforce, SalesLoft, or LinkedIn Sales Navigator

What you'll do

• Drive client adoption, satisfaction, and renewals
• Advise clients and expand relationships
• Monitor usage and churn risk
• Identify upselling opportunities
• Relay client feedback to product
• Represent Adjust at industry events
• Maintain Salesforce pipeline and forecast

Where this was posted

• LinkedIn

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