Senior Customer Success Manager (E-commerce Focused)

Bask Health

Remote

7+ years

United States (Remote)

Full-time

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Skills

Customer Success E-commerce/DTC storefront optimization Account/customer lifecycle management Engagement analytics Cross-functional collaboration AI-assisted workflows

About the role

Bask Health (telehealth SaaS) Senior Customer Success Manager, e-commerce/DTC focused, requiring 7+ years CS experience plus 3+ years direct e-commerce experience.

Requirements

7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
3+ years of direct e-commerce experience
Strong understanding of DTC e-commerce and end-to-end online customer journey
Experience with large- to enterprise-sized customer book of business
Highly organized, able to juggle multiple projects

What you'll do

Own full customer lifecycle: onboarding, value realization, expansion, renewals
Help customers build/launch/optimize e-commerce storefronts (product setup, checkout flows)
Partner with stakeholders on engagement initiatives
Analyze engagement metrics and communicate value/trends
Deliver program demos and technical guidance

Where this was posted

linkedin.com
https://linkedin.com/jobs/view/44443953325d ago

Seen 5d ago · first found Aug 18, 2026