Senior Customer Support Operations Readiness Program Manager

About the role

As Mercury continues to scale, we're looking for an Operations Readiness Program Manager to help operationalize and continuously improve the systems that keep Customer Support aligned, prepared, and informed through constant change.

Requirements

• 3-5 years of experience in operations readiness, support operations, enablement, program management, or similar operational roles within SaaS, fintech, or technology environments
• Experience coordinating cross-functional initiatives across multiple teams

What you'll do

• Coordinate operational readiness activities across customer support impacting initiatives
• Partner cross-functionally with Support, Product, Risk, Engineering, and Enablement
• Own recurring operational readiness motions and communications
• Lead readiness planning for new product launches, workflow changes, and tooling updates

Where this was posted

• LinkedIn

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