Senior Customer Support Operations Readiness Program Manager

Mercury

Remote

4+ years

San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

$109,500 - $152,100 USD (US, varies by location); CAD $115,000 - $143,700 (Canada)

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Skills

Program management Operations readiness Cross-functional coordination Launch readiness planning Process improvement Stakeholder communication Zendesk Linear Salesforce SQL Google Sheets

About the role

As Mercury continues to scale, we're looking for an Operations Readiness Program Manager to help operationalize and continuously improve the systems that keep Customer Support aligned, prepared, and informed through constant change.

Requirements

3-5 years of experience in operations readiness, support operations, enablement, program management, or similar operational roles within SaaS, fintech, or technology environments
Experience coordinating cross-functional initiatives across multiple teams

What you'll do

Coordinate operational readiness activities across customer support impacting initiatives
Partner cross-functionally with Support, Product, Risk, Engineering, and Enablement
Own recurring operational readiness motions and communications
Lead readiness planning for new product launches, workflow changes, and tooling updates

Where this was posted

linkedin.com
https://linkedin.com/jobs/view/445486670611d ago

Seen 11d ago · first found Aug 15, 2026