Senior Manager, Customer Success

About the role

We are seeking a dynamic and experienced Senior Manager of Customer Success to lead our Mid-Market and Enterprise Segments of the Customer Success team, focused on driving retention, adoption, and expansion.

Requirements

• 5+ years in B2B SaaS Customer Success
• at least 2+ years in a people management role overseeing Mid-Market or Enterprise accounts
• proven ability to build, mentor, and scale high-performing teams
• experience leveraging customer health scores, usage metrics, and retention data
• experience in automotive tech, field service management, POS, inventory management, or Vertical SaaS strongly preferred

What you'll do

• Lead and mentor a team of MM and Enterprise Customer Success Managers
• Establish KPIs, account health metrics, and growth objectives
• Drive Net Retention Rate, reduce logo churn, identify expansion opportunities
• Collaborate with Sales, Product, and Support leaders
• Develop and refine CSM playbooks
• Prepare a 30/60/90-day plan for onboarding and team development

Where this was posted

• LinkedIn

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