About the role

Senior Product Manager owning Coinbase Help Center and CX automation. Requires 5+ years product management, AI-powered search or RAG, knowledge management and self-service, support metrics such as automation, deflection and CSAT, cross-functional leadership, and Help Center/CMS platforms.

Requirements

• 5+ years product management
• Customer-facing surfaces or content platforms
• Search, knowledge management, or self-service experience
• Support and self-service metrics
• Cross-functional collaboration
• Help Center or knowledge base platforms

What you'll do

• Own global Help Center roadmap
• Improve automation rate and CSAT
• Build AI-integrated search and content experiences
• Maintain multilingual knowledge coverage
• Define funnel metrics
• Manage platform and vendor integrations

Where this was posted

• weworkremotely.com
  https://weworkremotely.com/remote-jobs/coinbase-senior-product-manager-help-center-cx-automation2mo ago