Senior Technical Support Engineer

About the role

Cimpress Senior Technical Support Engineer, remote US, posted 6 hours ago; salary not listed. Senior implementation support engineer for manufacturing workflow applications, owning complex integration/configuration/deployment and stabilization. Requires 4–7 years implementation/support/deployment/systems engineering, independent complex production deployments, REST APIs, SQL/AWS/Git/Windows/Linux; 24x7 on-call and occasional site travel.

Requirements

• Bachelor degree in computer science, IT, electronics, industrial engineering or related
• 4-7 years application implementation, technical support, software deployment or systems engineering
• Independently manage complex application implementations and production deployments
• Strong REST API/client-server/integration knowledge
• Working knowledge of SQL, AWS, Git, Windows/Linux
• Troubleshooting and root cause analysis
• Willingness to travel to manufacturing sites
• 24x7 on-call rotation

What you'll do

• Manage complex implementations from requirements/configuration to deployment/stabilization
• Configure application settings/workflows/roles/business rules
• Troubleshoot app/API/configuration/deployment issues
• Validate APIs, payloads, data transformations and flows
• Test functional/integration/regression readiness
• Support production rollout and incident response
• Write scripts/configurations/utilities and implementation docs
• Mentor junior engineers

Where this was posted

• Hiring Cafe

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