Software Support and Connectivity Specialist

About the role

Specialized technical support for software, connectivity, and wireless technologies used in hearing aid solutions. Subject matter expert helping customers troubleshoot fitting software, Bluetooth connectivity, accessories, and eServices.

Requirements

• High school diploma required; associate/bachelor degree preferred
• 5+ years experience in technical software support environment
• Experience supporting high-tech or medical devices preferred
• 200 Mbps download / 10 Mbps upload home internet required for remote work

What you'll do

• Provide technical support via software/connectivity queues
• Troubleshoot fitting software, Bluetooth, wireless accessories
• Handle escalated technical issues
• Conduct outbound proactive support calls
• Serve as SME on hearing aid fitting software and Noah applications

Where this was posted

• LinkedIn

  last seen 2mo ago
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