Support Engineer

About the role

Support Engineer working directly with customers and Customer Success team to ensure customers technical needs are met, serving as a key link between Customer Success and Engineering.

Requirements

• Strong understanding of HTML/CSS and SQL required
• Familiarity with at least one programming/scripting language (JavaScript, Liquid, TypeScript) preferred
• Familiarity with Webhooks, REST APIs, and API documentation
• Experience in MarTech/AdTech or a technical service environment preferred
• Strong written and verbal communication skills
• Experience handling incidents and internal communications including on-call
• BS/BA Degree or equivalent

What you'll do

• Communicate with customers via Zendesk, JIRA, or scheduled calls to identify issues
• Serve as technical point of contact between Customer Success and Engineering
• Translate customer feedback to engineering action via escalation routes
• Triage and mitigate issues including site event incidents
• Develop strategic, reusable solutions and identify bugs

Where this was posted

• LinkedIn

  last seen 2mo ago
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