Support Platform & AI Engineer

About the role

Support Platform & AI Engineer owns the AI agent platform, knowledge management, CRM integrations and automation workflows for a global customer support org. Hybrid, Bengaluru. 4 to 6 years experience. Requires Python, LLM/RAG, API integrations, platform/DevOps. Does not mention visa sponsorship.

Requirements

• 3+ years platform engineering, DevOps or technical operations
• Practical experience with LLM chatbots and RAG
• Python for automation and integration
• API integrations across enterprise platforms
• CRM or ITSM familiarity
• Data and analytics dashboards
• 4+ years Python, Platform Engineering, DevOps

What you'll do

• Own AI agent platform
• Build support automation workflows
• Manage knowledge management platform
• Build CRM/ITSM integrations and dashboards
• Monitor platform health
• Track AI deflection metrics

Where this was posted

• LinkedIn

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