Team Lead, Internal Support

About the role

We are hiring a Team Lead to guide our Internal Support Engineers and help scale the operational excellence of our Internal Support Team. This is a working lead role blending people leadership with hands-on technical leadership across Entra ID, Intune, and M365.

Requirements

• 7+ years of experience in IT support, systems administration, or a related technical role, including prior experience leading, mentoring, or managing a support team
• Deep hands-on experience with Microsoft Entra ID
• Strong working knowledge of on-premises Active Directory and Entra Connect Sync
• Solid experience administering Microsoft Intune
• Experience administering Microsoft 365 workloads
• Demonstrated ability to manage ticket queues/SLAs
• Strong understanding of networking fundamentals

What you'll do

• Directly manage a team of Internal Support Engineers
• Conduct 1:1s, performance reviews, career development
• Own SLAs and health of Zendesk ticket queue
• Serve as escalation point for complex issues
• Maintain hands-on fluency across Microsoft stack
• Own and improve IT support processes and documentation

Where this was posted

• LinkedIn

  last seen 2mo ago
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