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Team Lead - Remote at LaSalle Network · Remote · JobPilot

Team Lead - Remote

LaSalle Network

$23.00-$25.00/hr

North Carolina, United States

Contract (2-6 months)

Remote

Team Leadership Customer Service Call Center Benefits Administration Escalation Handling Performance Monitoring Coaching Problem Solving

Apply on LinkedInSeen 2mo ago · first found Aug 14, 2026

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About the role

LaSalle Network is working with a benefits solutions client seeking a Remote Customer Service Team Lead to serve as primary point of contact for a team of Customer Service Representatives handling calls related to healthcare benefits, life insurance, disability plans, and HR services. Start date Sept 14, remote, $23-25/hr.

Requirements

BA degree preferred or equivalent work experience
5+ years of customer service experience, with at least 2 years in a leadership role
Strong verbal and written communication skills
Extremely resourceful and able to problem solve
Ability to provide exceptional customer service consistently

What you'll do

Leading and mentoring a team of Customer Service Representatives
Educating and advising callers on healthcare/life insurance/disability benefits
Processing enrollment-related transactions and taking ownership through resolution
Researching customer requests and following up
Assisting with company projects and administrative tasks
Monitoring team performance and providing feedback
Developing and implementing strategies to improve customer service efficiency
Handling escalated customer issues

Where this was posted

LinkedIn
last seen 2mo ago
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