Technical Customer Support Specialist

About the role

Customer Support Engineer for HappyRobot enterprise AI workforce platform. Customer-facing technical support and engineering hybrid; debug and resolve issues, test solutions, collaborate with product/engineering, tune AI workers using prompt engineering. No years requirement stated. Technical profile expects full-stack skills, API integrations and cloud deployment exposure; remote.

Requirements

• Comfort with full-stack Python, React, TypeScript, Node.js
• Experience managing APIs and third-party integrations
• Some exposure to infrastructure and cloud deployments
• Familiarity with LLM prompting and voice/transcriber tuning
• Clear English communication to nontechnical stakeholders
• Independent issue triage and resolution under deadlines

What you'll do

• Triage and debug customer issues for AI platform
• Design and test quick technical solutions
• Collaborate with engineering and product
• Help customers tune AI workers using prompt engineering
• Improve customer outcomes across logistics workflows

Where this was posted

• LinkedIn

  last seen 51m ago
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