About the role

As a Technical Support Specialist, you'll be the trusted voice of Attio to our customers, helping them solve problems, unlock value, and feel supported every step of the way. You'll troubleshoot technical issues, share product best practices, and act as the customer's advocate across teams.

Requirements

• 2+ years in a customer support or technical support role for a SaaS product, ideally within a start-up or high-growth environment
• Confident troubleshooting APIs, AI, CRMs, and workflow tools
• Exceptional written and verbal communication skills
• Genuine desire to understand customer needs
• Proactive learner
• Highly organized, detail-oriented, and dependable

What you'll do

• Provide fast, friendly, and technically sound support via email, chat, and video calls maintaining high CSAT and meeting SLAs
• Diagnose, reproduce, and resolve product issues; document bugs and work with Engineering
• Capture and communicate customer feedback and represent voice of the customer
• Contribute to Help Center, FAQs, and internal documentation in Notion and Guru
• Build and maintain deep understanding of Attio's functionality, APIs, and integrations
• Work closely with colleagues across Support, Product, and Engineering
• Partner with customers to understand goals, workflows, and data models

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