Technical Support Specialist

About the role

First point of contact for customers of a data analytics SaaS; troubleshoot platform, pipelines, API integrations; escalate to engineering.

Requirements

• 2+ years B2B technical support, helpdesk or application support
• Familiarity with SQL, REST/JSON
• Excellent written and verbal English
• Overlapping shifts for Central Europe hours

What you'll do

• Troubleshoot platform, data pipelines, API integrations
• Escalate bugs to Tier 2
• Maintain documentation

Where this was posted

• LinkedIn

  last seen 55m ago
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