Technical Support Specialist

About the role

Provide technical support to customers experiencing problems with software and data discrepancies, following SLA, diagnosing and fixing software related issues, documenting procedures and resolutions.

Requirements

• 4 year degree or equivalent work experience
• 2+ years of relational database experience
• Basic SQL syntax for investigating software issues
• Strong analytical and data analysis skills
• Proficient in Windows operating system
• Strong interpersonal and communication skills

What you'll do

• Triage and prioritize escalated customer cases
• Communicate with customers to define software cases
• Use SQL database queries and scripts to gather case information
• Debug stored procedures, functions, views, indexes, triggers
• Document software defects and communicate case resolutions
• Provide on-call production support

Where this was posted

• LinkedIn

  last seen 2mo ago
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