Technical Support Specialist

About the role

Technical product support professional to help commercial customers with Skydio autonomous UAS drone investments, troubleshooting software, hardware, and cloud issues; requires 5-7 years of drone/UAV technical support experience.

Requirements

• 5-7 years of Technical Support experience with drones/UAV/UAS
• Previous customer support experience in utilities, transportation/infrastructure, or public safety organizations
• Willing to work a flexible schedule
• Experience with multi-channel customer communication (phone, chat, email)
• CRM technology experience, Zendesk or Salesforce Service Cloud preferred

What you'll do

• Deliver premier technical support to drive customer satisfaction
• Know Skydio drone, controller, and cloud products inside and out
• Be the Voice of Customer to other Skydio teams
• Resolve issues that limit UAS fleet utilization
• Become a Subject Matter Expert in aspects of the Skydio UAS platform

Where this was posted

• LinkedIn

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