Technical Support Specialist, Tier 2

About the role

The Technical Support Specialist, Tier 2 is passionate about the Spectrio brand and products while providing technical support for end users via phone, with CRM/ERP and NetSuite experience preferred.

Requirements

• 2+ years of related experience with computers and providing customer service in a call center environment
• A.S. in Computer Science preferred
• Previous CRM and ERP experience preferred
• Experience using NetSuite, Google Suite, and other basic computer related skills
• Open to external candidates in Florida, North Carolina, or Texas

What you'll do

• Provide technical support over the phone to end users
• Comprehend and apply technical information for customers in non-technical terms
• Perform data entry and monitor/operate computer hardware, software, and peripherals
• Update supervisor on status of projects or technical issues
• Assist with creation and documentation of technical knowledge base

Where this was posted

• LinkedIn

  last seen 2mo ago
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