Tier-3 Desktop Support Specialist

About the role

Tier 3 desktop support role on a team of 8 technicians supporting a 9,000+ device, 10,000 user organization; remote with occasional office/site visits; candidate must work and live in Wisconsin.

Requirements

• Tier 3 support and maintenance of workstation software/hardware, 5+ years required
• Support and maintenance of Operating Systems for user workstations, 5+ years required
• Peripheral device support and maintenance, 2-5 years preferred
• Incident and Service Request Management, 5+ years REQUIRED
• Technical assistance on projects, 2-5 years preferred
• Strong written and oral customer support correspondence, 5+ years required
• Must work and live in the state of Wisconsin

What you'll do

• Tier 3 support and maintenance of workstation software and hardware
• Support and maintenance of Operating Systems for user workstations
• Peripheral device support (printers/scanners/etc) and maintenance
• Incident and Service Request Management
• Technical assistance on projects as assigned by Desktop Support Supervisor

Where this was posted

• LinkedIn

  last seen 2mo ago
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