MERELYN VINCENT, MBA, MTEI

Customer-focused administrative professional with 10+ years of experience in customer care, office administration and program coordination across Canada, Qatar and India. Most recently a Total Customer Care Specialist at Frontline Outfitters (an MES Canada company), managing order and account support for police, fire, EMS and corrections agencies across Canada. Known for accurate records, clear communication and steady follow-through on time-sensitive requests. Holds an MBA and a Master's in Technology, Entrepreneurship & Innovation from Saint Mary's University. Proficient in Microsoft 365, Power BI, ERP/order management systems and Banner.