New Delhi, Delhi
Senior Application Support / Cloud Engineer with 6+ years of experience supporting business-critical applications in 24x7 L2/L3 production environments, ensuring high availability, performance, and service continuity. Strong ITSM and production operations expertise, managing P1/P2 incidents, problem and change management, and root cause analysis (RCA) in ITIL v4-aligned, SLA-driven global support models. Hands-on DataOps and database support experience (ETL/ELT pipeline monitoring, SQL query optimization, data validation and reconciliation) plus DevOps and CI/CD exposure with Jenkins; AWS-centric with multi-cloud exposure (Azure, GCP) across monitoring, observability, automation, and incident noise reduction.
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