risheek Kaul

Client engagement and product-strategy professional with 4+ years spanning customer success, account management, and business development across SaaS, loyalty-tech, and FMCG. At Loyalty Juggernaut, authored the Client Engagement operating model and built Customer 360, the team's in-house account intelligence platform. Turns client problems and stakeholder input into product-strategy artifacts (PRDs/BRDs, use-case specs, roadmaps, product-gap analyses) and into C-suite-ready narratives. Strong in analytics and data storytelling (portfolio dashboards, retention/NRR and support analytics) and in driving cross-functional delivery across Jira and monday.com. Mechanical Engineer by training with product and project-management certifications.