Bangkok
IT service operations leader with 9+ years managing critical IT services from major-incident response through field-level hardware support. Runs incident and problem management in ServiceNow and BMC Remedy, and secures mobile and desktop environments with Azure AD, Intune, and JAMF. Comfortable moving between governance work (policy, compliance, stakeholder communication) and hands-on troubleshooting: hardware installs, on-site network fixes, and end-user support.
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