ISHWAR IYER

Engineer who builds LLM agents as production software and owns them after launch. Designed and shipped multi-stage conversational agents with intent-based routing into specialised sub-flows, iterating prompts against real user conversations to control output quality and reduce off-target responses. Integrates AI systems into infrastructure that was never designed for it: regulated core-banking APIs (Kotak Bank), HubSpot CRM, and IBM WebSphere legacy estates. Has taken multiple client products from discovery to live production — several as sole engineer — and kept them running, including diagnosing and resolving a live client-facing production incident under time pressure. Brings software discipline to AI work: versioned, reviewed code, E2E regression suites (Playwright), automated data validation, and CI/CD. Strong Python across backend services, data pipelines, APIs and cloud infrastructure; comfortable sitting directly with customer engineering teams.