Adam Mason

Director of IT Operations with 20 years in IT — the last six at Director level — owning enterprise-wide 24×7 operations, major-incident command and multi-timezone on-call programmes for a mission-critical insurance software platform serving 1,000+ enterprise clients across seven territories. Accountable for the complete incident lifecycle from detection and triage through escalation, resolution and post-incident review, turning around SLA performance that was falling short in several territories on taking the role. Highlights: 99.99% availability · 1,000+ enterprise clients · 7 territories · 13 engineers across 3 countries · ~CAD $4M IT budget · MTTA 1–2 min · MTTR <30 min · 100% cloud migration, ~30% lower opex.