Tushar Goel

Senior Cloud & Application Support Engineer with 6+ years of experience in 24x7 L2/L3 production environments. AWS Certified Solutions Architect with ITIL v4 Foundation, delivering measurable SLA outcomes: 25% reliability improvement, 30% MTTR reduction, and 99.9% platform uptime across distributed cloud infrastructure. Skilled in observability (CloudWatch, Prometheus, Grafana), CI/CD automation (Jenkins, GitHub Actions), Python/Bash scripting, and ITSM tooling (ServiceNow, PagerDuty, Jira). Multi-cloud exposure across AWS (primary), Azure, and GCP. Experienced with containerization (Docker) and infrastructure-as-code concepts (Terraform). Targeting Senior Application Support, Senior Cloud Engineer, or SRE roles in UAE/Delhi NCR/Remote.