ALEJANDRO CARRANZA

IT Systems Analyst and technical support specialist with more than four years of managed services experience supporting multiple business clients, administering Microsoft 365 and Windows environments, troubleshooting infrastructure and network issues, and investigating security incidents. Experience includes compromised Microsoft 365 accounts, malicious mailbox forwarding rules, phishing concerns, malware detections, endpoint remediation, identity and access administration, VPN connectivity, and client security posture reviews. CompTIA Security+ and Network+ certified, with ongoing hands-on cybersecurity labs focused on detection, incident investigation, network traffic analysis, Windows telemetry, and attacker techniques. Interested in hands-on cybersecurity operations, SOC, incident response, security engineering, infrastructure, systems administration, and technically oriented IT roles.