Agent Owners

About the role

Remote team-lead/operations role over a team of agents in outsourcing. Not a customer success role; requires prior managerial experience in outsourcing.

Requirements

• Proven experience in a managerial role within the Outsourcing/Offshoring sector
• Strong leadership skills
• Performance management and employee development
• Project management tools and customer service software

What you'll do

• Lead and manage a team of agents
• Execute operational strategies
• Monitor team performance metrics

Where this was posted

• LinkedIn

  last seen 51m ago
  View on LinkedIn