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Senior Helpdesk Officer at Naseej · Remote · JobPilot

Senior Helpdesk Officer

Naseej

Egypt

Full-time

Remote

5+ years

application support incident management ITIL SLA monitoring helpdesk supervision troubleshooting

Apply on LinkedInSeen 56m ago · first found Nov 4, 2026

About the role

Senior helpdesk role handling complex incidents, supervising agents, SLA monitoring. ITIL certification mandatory, 5+ years.

Requirements

Bachelor's in IT/CS/MIS
ITIL or Application Support certification mandatory
5+ years application support and incident management
LMS/SIS experience preferred

What you'll do

Resolve complex application incidents
Supervise helpdesk agents
Monitor SLAs

Where this was posted

LinkedIn
last seen 56m ago
View on LinkedIn

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