AI Solutions Manager, East

About the role

Arize AI seeks an AI Solutions Manager, East to drive adoption and customer success for its AI and agent engineering observability and evaluation platform. The role blends solutions consulting, customer engagement, and AI product feedback. It owns the enterprise customer lifecycle from problem definition through adoption, renewal, and expansion, with discovery, technical demos, implementation collaboration, QBRs, onboarding, training, and product feedback. The role is remote but requires the candidate to be based in the New York City metro area or EST time zone.

Requirements

• 3+ years in customer success, solutions consulting, technical account management, or technical consulting at a technology company
• Working knowledge of AI/ML workflows or the agent development lifecycle through hands-on work, education, or self-study
• Ability to demo a technical product and connect it to business outcomes
• Ability to understand Python or SQL scripts
• Strong communication and executive presentation skills with senior stakeholder influence
• Depth in an industry or function is a plus
• Technical or quantitative bachelor's degree is ideal
• Strong organizational instincts while managing multiple accounts
• Candidates must be based in the New York City metro area or EST time zone

What you'll do

• Own a portfolio of enterprise accounts including account plans, touchpoints, usage monitoring, QBRs, and renewals
• Conduct discovery with customer AI/ML teams and propose tailored solutions
• Collaborate with Forward Deployed AI Engineers and technical teams on complex customer needs and implementation
• Run QBRs to demonstrate account value and identify opportunities
• Monitor product usage and account health
• Engage customer executives as champions to drive adoption
• Lead onboarding workshops and functionality training
• Work with Account Management and Sales to convert pilots into organization-wide deployments
• Advocate for customer needs with Product and Engineering
• Turn one-off customer solutions into standardized offerings

Where this was posted

• LinkedIn

  last seen 2mo ago
  View on LinkedIn