Business Operations Analyst I

About the role

Remote Business Operations analyst providing Tier 1 support via Freshservice, triaging and resolving tickets, basic troubleshooting, communicating with users, maintaining documentation and knowledge-base content, and improving workflows. Requires 1+ years experience, high school diploma, customer service and organizational skills. $32.64-$37/hour.

Requirements

• 1+ years experience
• high school diploma
• strong customer service and communication
• organization and follow-up
• research and independent work

What you'll do

• triage and resolve Tier 1 service desk tickets
• clarify user needs and coordinate requests
• provide system access and navigation support
• document procedures and recurring solutions
• optimize ticket responses and knowledge base
• support cross-functional teams

Where this was posted

• LinkedIn

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