Customer Insights Analyst

About the role

Pepper Money ANZ is a non-bank lender operating across Australia, New Zealand and the Philippines. Its current full-time hybrid Customer Insights Analyst role supports Voice of Customer surveys, NPS/CSAT reporting, customer feedback analysis, market trends, dashboards and recommendations. Requires 1–3 years in customer research, CX or analytics, with Excel and research-platform skills.

Requirements

• 1–3 years in customer research, voice of customer, customer experience, or a similar analytical role
• Strong analytical skills to interpret data and identify patterns
• Confident Excel reporting and data quality checking
• Experience or willingness to learn research platforms such as Qualtrics, Q, Displayr, SPSS, or R
• Present insights through reports, presentations, dashboards and visualizations
• Qualifications in Marketing, Communications, Business or related field

What you'll do

• Coordinate NPS survey schedules, audience mapping and customer communications
• Identify customer patterns, pain points and opportunities from feedback
• Maintain NPS, CSAT, customer effort and sentiment dashboards
• Prepare reports, presentations and recommendations
• Analyze customer segments, competitors and broader consumer behavior
• Support product and service improvements with evidence
• Collaborate with Marketing, Product, Technology, Data, Sales and customer teams

Where this was posted

• LinkedIn

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