Customer Service Manager, Airport Customer Care - Miami MIA

About the role

Customer Service Manager leading front-line airport teams at Miami MIA for American Airlines. Safety, coaching, escalations, union contract adherence. USPS clearance requires five-year US residency.

Requirements

• High School diploma or GED
• 2 years leading others preferred
• Previous airport customer service experience preferred
• FAA background check for SIDA access
• USPS clearance with five-year US residency requirement
• Valid driver's license if applicable

What you'll do

• Lead and coach front-line team members
• Drive safe operation
• Manage escalated service issues
• Conduct audits and root cause investigations

Where this was posted

• aa.com

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