Customer Success Engineer, Sydney

About the role

Cribl seeks a Customer Success Engineer to guide customers using observability pipelines and telemetry tools. Role includes customer onboarding and expansion, executive and technical stakeholder relationships, success planning, and customer presentations. Requires 5+ years in a related post-sales customer advocacy role and direct observability, logs, metrics, IT operations, and security experience. Listing says remote-first and region Anywhere in the World, while the title is Sydney and Sydney residence is preferred.

Requirements

• Minimum 5 years in a related function with direct customer advocacy and post-sales engagement
• Customer-facing presentation history in program reviews or similar events
• Direct experience with observability, logs, metrics, IT operations and security
• Deep understanding of managing data pipelines through the data lifecycle
• Customer success and product value expansion experience
• Strong communication, relationship management, and problem-solving skills

What you'll do

• Guide customer success from onboarding through expansion
• Advise customers on Cribl observability pipelines
• Develop success plans and KPIs with stakeholders and senior management
• Expand use cases and data sources
• Coordinate cross-functionally and represent customer needs
• Support customer health and value realization

Where this was posted

• We Work Remotely

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