Customer Support Associate

About the role

Remote learner support role, primarily outbound phone and email. Requires 1-2 years customer support or learner engagement, strong communications, attention to detail and 8am-4pm EST availability. CRM tools preferred. $45k-$50k.

Requirements

• 1-2 years of customer support or learner engagement
• strong spoken and written communication
• attention to detail
• remote independence
• EST hours 8am-4pm

What you'll do

• contact learners by phone and email
• welcome learners and remind them of milestones
• follow up with inactive learners
• help learners resolve questions and stay on track
• log interactions in CRM
• coordinate across teams
• share learner feedback

Where this was posted

• LinkedIn

  last seen 1h ago
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