Customer Support Analyst II

About the role

Remote customer support analyst role for a cloud healthcare supply-chain platform, answering user questions and troubleshooting access/system issues using Salesforce and a knowledge base. Requires related BS/BA, technical certification, or >1 year application support experience. Compensation $21.63-$26.92/hour; shift flexibility, rotating weekend/holiday on-call, up to 20% travel.

Requirements

• bachelor's in computer systems or related discipline, or technical certification, or more than one year supporting software/business application customers
• excellent written and verbal communication
• technical troubleshooting
• ability to work shifts between 5am and 6pm Mountain and rotate weekend/holiday on-call
• willingness to travel up to 20%

What you'll do

• respond to customers by phone/email/portal
• troubleshoot system and product issues
• record customer problems and solutions in Salesforce
• use and update support knowledge base
• collaborate and escalate as needed
• mentor junior analysts

Where this was posted

• LinkedIn

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