Customer Support Manager, Provider Enablement

About the role

Interwell Health Customer Support Manager - leads frontline support analysts for nephrology EHR; SLAs, triage, escalations.

Requirements

• Supervise and coach support analysts
• Manage queues, scheduling, SLAs
• Epic experience beneficial but not required

What you'll do

• Oversee daily support operations
• Ticket triage and escalation
• Define SLAs/SLOs

Where this was posted

• LinkedIn

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