Customer Support Specialist

About the role

Remote customer support specialist for healthcare provider operations platform. 3+ years support, payer enrollment/credentialing experience. No sponsorship or citizenship language stated.

Requirements

• 3+ years customer support, preferably healthcare or healthcare SaaS
• Hands-on payer enrollment or credentialing experience
• Excellent written communication
• High-volume ticketing platform experience, ideally Intercom
• Google Workspace proficiency
• Experience using AI tools

What you'll do

• Own customer issues start to finish
• Resolve payer enrollment and credentialing inquiries by email
• Collaborate across teams on escalations
• Recommend product and documentation improvements

Where this was posted

• Indeed

  last seen 1h ago
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