Customer Support Specialist (Day Shift)

About the role

Customer Support Specialist - US Based, Day Shift. Fully remote fintech BNPL company. 9am-6pm, Tue-Sat or Sun-Thu schedule. No sponsorship or citizenship language stated.

Requirements

• 1+ years customer support or customer-facing experience
• Multi-task and de-escalate across voice, chat, email, SMS
• Attention to detail
• Intermediate Excel/Google Sheets preferred
• High school diploma or GED

What you'll do

• Resolve provider and consumer inquiries with one-touch resolution
• Manage high-volume inbound and outbound interactions
• Investigate inquiries and document account issues
• De-escalate complex situations
• Work assigned weekends and select holidays

Where this was posted

• Indeed

  last seen 1h ago
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